Polityka zwrotu kosztów

No Online Prepayment: For Cash on Delivery orders, no online payment is required prior to delivery.

Inspection at Delivery: Upon physical inspection of the parcel, payment in full must be remitted in physical cash directly to the courier representative.

Transparent Returns: Package rejections or returns produce no additional hidden fees or transaction surcharges.

Return Window: You may request a return or refund within 14 calendar days from the date of delivery.

Operational Scope: This policy applies to all orders shipped to Poland and other supported countries. All return claims must originate from these authorized territories.

Unused & Original State: The product must be entirely unused, unwashed, unaltered, and in the same pristine condition in which it was received.

Complete Packaging: All original packaging, including interior protective wraps, inserts, and the outer shipping box, must be returned intact.

Accessories & Gifts: Every original component, user manual, accessory, tag, and promotional item included with the shipment must be present.

No Damage: The product must be free from any cosmetic scratches, structural modifications, or signs of customer mishandling.

Mandatory Contact: Prior to dispatching any item, you must contact our customer support team at mohammed770664441@gmail.com to initiate the return process.

Required Information: In your email, please provide your Full Name, Order Number, the Specific Product Name, your current Delivery Address, Contact Telephone Number, and a detailed explanation for the return.

Authorization: Once our team reviews and approves your request, we will issue you an official Return Authorization along with the precise address of our designated inspection facility and specific shipping instructions.

Order Processing: Please allow 1 to 3 business days (Monday to Friday) for our warehouse team to verify your order, inspect the items, and prepare the package for dispatch.

Shipping Transit: Once handed over to our courier partners, delivery to Poland and other supported countries typically requires 7 to 15 business days.

Cancellation Limits: As orders are immediately queued for rapid fulfillment once confirmed, we cannot cancel, modify, or recall a shipment once the 1-3 day processing window has commenced. If you change your mind after dispatch, please accept the COD delivery and initiate a return through the procedure outlined above.

Notification Window: Please notify us within the 14-day post-delivery period regarding damaged, defective, or incorrect shipments.

Required Proof: To expedite resolution, please include your Order Number and provide clear, high-resolution photographs or video footage demonstrating the issue, the item as a whole, and the exterior shipping labels.

Resolution: After verification by our team, we will, at our discretion, either dispatch a brand-new identical replacement unit at no additional cost or issue a full refund for the affected merchandise. We will cover documented return shipping expenses for verified quality claims.

Because all purchases are settled physically in cash upon courier handover, refunds cannot be automatically reversed online.

Once your returned item has been received and successfully passes inspection at our warehouse, our customer support team will contact you directly.

We will arrange a mutually agreed-upon reimbursement method (such as a bank transfer) to disburse your approved refund promptly.

Requests submitted beyond the 14-day return window.

Products showing obvious signs of use, wear, washing, alteration, or customer-inflicted damage.

Missing essential packaging, accessories, manuals, or identification tags.

Products that do not match the original purchase records held in our system.

Merchandise returned without prior authorization.