Polityka wysyłki

Logistics & Shipping Policy

Last Updated: September 28, 2026

Welcome to shbue.shop. Free shipping on all items. We are committed to ensuring your purchases are securely packed and reliably delivered. Please review our fulfillment, delivery guidelines, and payment protocols outlined below.

Delivery Territories & Regional Coverage
We process and dispatch orders exclusively to Poland and other supported regional territories. Orders specifying delivery locations outside our active service areas cannot be accepted.

Cash on Delivery (COD) Framework & Payment Rules

  • Exclusive Payment Method: We operate strictly and exclusively on a Cash on Delivery (COD) basis, and no other payment options are supported at checkout. Advance online payments (such as credit cards, debit cards, PayPal, or wire transfers) are not processed.

  • No Online Prepayment: For Cash on Delivery orders, no online payment is required prior to delivery.

  • Settlement at Handover: Upon physical inspection of the parcel, the full amount must be handed over in physical cash directly to the courier representative.

  • No Hidden Fees: Package rejections or returns produce no additional hidden fees, transaction surcharges, or extra costs.

Order Verification & Warehouse Handling

  • Handling Window: Order processing, product inspection, and protective packaging take 1 to 3 business days.

  • Fulfillment Operations: Our team prepares orders Monday through Friday, excluding public holidays. Submissions placed over weekends begin processing on the following business day.

Transit Schedules & Delivery Durations

  • Fulfillment Stage: 1–3 business days.

  • Freight Transit: 7–15 business days.

  • Total Estimated Delivery Time: 8–18 business days.

These timelines are operational estimates and may vary due to external logistics factors beyond our direct control.

Tracking Details & Status Inquiries
Once your parcel is dispatched, an automated notification containing your tracking details and carrier link will be sent to your email. Carrier systems typically require 24 to 72 hours to reflect active updates. If you encounter issues after 72 hours, please contact our customer support desk.

Unforeseen Shipping Delays
Delivery timelines may occasionally be extended due to adverse weather, local public holidays, heavy seasonal package volumes, customs procedures, or regional carrier bottlenecks.

Order Modifications, Cancellations & Return Rights

  • Prior to Dispatch: While your order is within the 1–3 day handling window, you may contact us to request an order cancellation or address adjustment. Changes cannot be guaranteed once packaging has been finalized.

  • After Dispatch: Once handed over to the courier, orders cannot be canceled or redirected in transit.

  • 14-Day Return Right: You are entitled to request a return and refund within 14 calendar days from the date of delivery. If you choose not to keep the item upon delivery, accept the parcel, hand the cash over to the courier after inspection, and reach out to our team to initiate an authorized return.

Taxes and Statutory Fees
Applicable statutory taxes (including VAT) are generally incorporated into the listed product pricing for our supported destination regions.

Customer Support & Logistics Desk
For inquiries concerning order fulfillment, tracking, or delivery updates, please contact our team:

  • Store Identifier: shbue.shop

  • Customer Support Email: mohammed770664441@gmail.com